| Service/Business Rating | go to Help:Contents  |
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This article describes service/business listing rating. To learn about KidMax user/member rating, click here. |
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| What is a Service/Business rating on KidMax? |
| A service/business's rating on KidMax serves as it's reputation and helps KidMax community to know more about it. Overall Rating of service/business is a score out of 5 and is calculated using feedback received by it from KidMax members over lifetime of listing. A higher overall rating means that more members had positive experience with the service/business. |
How is Overall Rating calculated?
Members of KidMax can rate their experience with a service/business for the following criteria:
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| Members select 'Not Applicable' (or leave unrated) for criteria which they feel do not apply to this service/business. Overall rating of the service/business will be determined only by criteria which a member rate. |
| Overall Rating is calculated using formula: Overall Rating = Total Feedback Score / Total Count of Feedbacks |
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A member is allowed to rate a service/business only once. Overall Rating calculation is further illustrated with the help of examples. |
 Example 1: Heather rates that she was very satisfied (5/5) with service and price of service/business A, but she was not satisfied (1/5) as far as quality is concerned. Her rating for the service/business will be ({5+5+1}/3 =) 3.67/5. |
| Example 2: Eric rates that he was very satisfied (5/5) with price and quality of service/business A, but he thinks that service is not applicable to his experience with the service/business. His rating for the service/business will be ({5+5}/2 =) 5/5. His contribution to the overall rating of the service/business will be determined only by criteria which he rated: price and quality. |
| Other elements of a service/business's rating on KidMax |
| Total Number of feedbacks: this is total number of feedbacks left for the service/business. Since KidMax members are allowed to rate a service/business only once, this is also the total number of unique members who have feedbacks for the service/business. |
| Overall Rating also shows the overall rating for each the criteria separately. An example is shown here: |
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Service: (3.33/5) [6 feedback(s)]
Price: (3.86/5) [7 feedback(s)]
Quality: (4.43/5) [7 feedback(s)]
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| If there is no rating for a criterion or no overall rating, it will be indicated as */5. An example: |
Service: (*/5) [No feedback] |
| Comments: Comments (not exceeding 165 words) left by members can be reviewed to know what they felt about their dealings with the service/business. Up to last 500 feedback and comments are shown as part of rating. |
| See also |
| Feedback & Rating |
| Service/Business Feedback |
| User Rating |
| User Feedback
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