KidMax

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Help > Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)go to Help:Contents 

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I am not receiving e-mails from KidMax?

You may have a firewall or spam blocker that is preventing the e-mail delivery. In pursuit to limit SPAM, sometimes e-mail providers redirect legitimate e-mails to junk or spam folders or not deliver at all. You may need to add our domain, KidMax.com to your trusted list of senders or add noreply@kidmax.com to your address book/list of accepted e-mail addresses. If you continue to have problems in receiving e-mails from KidMax.com, please write to our Customer Service Team with your username and e-mail address.

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I did not receive KidMax registration confirmation & activation e-mail after registering my account. What should I do?

It is possible that due to temporary technical difficulties in our system or with your e-mail provider, the registration confirmation & activation e-mail may not reach you. Or you may have a firewall or spam blocker that is preventing the e-mail delivery. Please check your bulk or junk mail folder for e-mail from KidMax Team with subject "Confirm your KidMax Registration". In pursuit to limit SPAM, sometimes e-mail providers redirect legitimate e-mails to junk or spam folders or not deliver at all. You may need to add our domain, KidMax.com to your trusted list of senders or add noreply@kidmax.com to your address book/list of accepted e-mail addresses.

If you don't find the e-mail, you can request to send the KidMax registration confirmation & activation e-mail again from here. Follow the instructions in the e-mail to activate your account. You can confirm registration and activate your account from here also. If you continue to have problems in receiving the e-mail, please write to our Customer Service Team with your username and e-mail address you used for registration.

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Do I need to use my credit card in order to register?

Registration is absolutely free on KidMax. You can start purchasing, bidding and making offers as soon as you register. However, in order to be a seller on KidMax, you are required to provide your valid billing and shipping information. This information is required to keep KidMax a safe place to buy and sell. You will not be charged when you enter this information. You will be charged once a month, on a day determined by your billing cycle, if you have a balance due. You can enter your billing information from 'my Dashboard > Profile'. See Registration.

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Why is my listing not showing in search results?

To be searchable by KidMax users, your listing needs to be active at the time of the search. If it is yet to become active or if it has expired, it will not be visible to anyone except yourself. Note that your listing may take up to 15 minutes to show in search results after it becomes active.

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Can I make changes to my product/item listing after it becomes active?

Yes. A seller can make changes (revise) to a product/item listing anytime before either:
One buyer makes a purchase (Fixed Price Sale, Fixed Price Sale / Will consider offers, Auction with Buy this Item),
One bid is placed (Auction, Auction with Buy this Item),
An interested buyer makes an offer (Exchange Offer, Fixed Price Sale / Will consider offers), Or
The seller makes an offer to another listing using the listing (Exchange Offer, Fixed Price Sale / Will consider offers).
To revise to your listing, go to 'my Dashboard (Seller Area) > Items Selling' anytime till the listing is public. If you can still revise your item, you will see 'Revise Item' below the title of your listing.

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Can I make changes to my service/business listing after it becomes active?

Yes. A seller can make changes (revise) to a service/business listing anytime till the listing is public or scheduled to become public.
To revise to your listing, go to 'my Dashboard (Seller Area) > Svc./Biz. Listed' anytime till the listing is public or scheduled to become public. To revise, click 'Revise Listing' below the title of your listing.

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What is an exchange offer? / How does an exchange offer work?

See Types of Sale, Exchange Offer and Types of Exchange Offer.

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Can I cancel / withdraw my exchange offer?

You can withdraw a pending offer anytime. An offer is in pending status when a decision has not been made on the offer. Seller and interested buyers can communicate with each other and negotiate a fair deal to complete / accept the offer. Seller can reject a pending offer anytime. Buyers can also cancel / withdraw their pending offer anytime. If no decision is reached on the offer, it will expire and no further action can be taken by the seller or the buyer. A pending cash offer expires when the listing for which it was made expires. A pending 'Exchange Offer with an Item' expires when the listing for which it was made expires. A pending 'Exchange Offer with a Listing' expires either when the listing for which it was made expires or when the listing with which it was made expires, whichever comes first. Also, If at the time of accepting an offer, the available quantity can not be reconciled with the quantity specified in the offer, the offer becomes invalid and no further action can be taken by the seller or the buyer.

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Can I make exchange offers to multiple sellers for an item that I want to get?

Yes. The system does allow you to make exchange offers to multiple sellers for an item that you want to get. However, if more than one sellers do accept your offers, you will be obligated to complete all the accepted transactions. This may cause you to end up owning more units of the item than you desired. So, you must be careful while making multiple offers. Similarly, you should be careful while bidding on multiple auctions for the same item; you may end up winning all the auctions!

The better way to make exchange offers to multiple sellers is to list your item and then offer it to sellers via 'Exchange Offer with an Item or a Listing'. For example, you want to exchange one unit of item A for one unit of item B. You can list your item A and offer it as 'Exchange Offer with an Item or a Listing' to the sellers of item B who are accepting exchange offers. When one seller accepts your offer, all other offers will automatically become invalid. In this way, you never run the risk of owning more units than desired. See Types of Exchange Offer.

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Is there any fees associated with purchasing an item on KidMax?

KidMax does not charge any fees to the buyers. However, you must pay all the fees for the sale to the seller and complete the transaction. Fees on KidMax is associated only with selling. See Seller Fees.

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Can I withdraw feedback I left for my trading partner?

It is possible to mutually withdraw a feedback you and your trading partner have left for each other. However, we strongly discourage this action. To withdraw feedback, click on 'Left' in the Feedback column for your transaction. To request your trading partner to mutually withdraw feedback for this transaction, click 'Withdraw Feedback' on the next screen. Your trading partner will be informed about your request. Your trading partner can accept or deny your request. If your trading partner accepts your request, feedback left by you and your trading partner for this transaction will be withdrawn. If this feedback has any negative impact on you or your trading partner's feedback scores, it will be reversed. However, this feedback will always be kept on record and will be visible to other users.

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Can I change or withdraw feedback I left for a service/business listing?

It is not possible to change or withdraw a feedback you have left for a service/business listing.

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How can I enable buyers to pay directly from invoice using online payment systems (PayPal & Google Checkout)?

KidMax currently allows buyers to pay directly from invoice with a click with 2 online payment systems only: PayPal and Google Checkout. To enable this:

  1. the seller must select PayPal and/or Google as an acceptable mode of online payment for the listing.
  2. the seller must have specified the online payment account information for PayPal (e-mail address) and/or Google Checkout (Merchant ID) in his/her profile ('my Dashboard (my Account) > Profile') on KidMax.
To clarify further, if the seller has specified account information for both PayPal and Google Checkout in his/her profile on KidMax and selects PayPal as the only accepted mode of online payment for a particular listing, the invoice(s) for that listing will enable the buyer(s) to pay directly with a click with PayPal only.

See Invoice & Payment for details. Please carefully review the rules for accepting payments with your online payment system accounts before enabling this for your customers.

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Need More Help?

Review our Help. If you still have questions, contact our Customer Service Team: Members (requires login) | Non-Members.
 
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